Returns information:
You may return eligible items for a credit, refund or exchange within 28 days of receipt. A valid receipt is required for all credits and/or refunds.
All returned items (unless faulty) must be in a resaleable condition including any garment bags and packaging.
If posting returns, we advise all customers to send items back on a tracked service and that you obtain proof of postage as the parcel is your responsibility until it reaches us.
Eligible for return:
Unwanted goods in an unworn state with labels attached and with original packaging.
Tights and underwear in its original, sealed and unopened packaging (including any hygiene stickers)
Not eligible for return:
Underwear where the hygiene seal is not intact, or any labels have been broken. This includes bras, briefs, thongs, bra straps, body stockings, undergarments/body liners, dance supports/dance belts etc. This is due to hygiene reasons.
Items which have been worn or washed
Items returned outside of our returns policy, i.e., 28 days.
Incorrect and Faulty Items
If you have received an incorrect or a faulty item, please contact us first before returning the item.
Please e-mail us photos of the item you have received in error or the faulty item to hello@danceboxstudios.co.uk along with your name, order number and item code/description of the incorrect or faulty item. We will then arrange for replacements to be sent and will advise what to do with the incorrect or faulty item.
Returns address:
Dancebox Studios & Theatre Works, 216 – 218 Regency Court, Upper Fifth Street, Milton Keynes, MK9 2HR
